Terms of service

These terms govern your use of Presko Direct and every order you place through it. By placing an order you accept them. If you do not accept them, please do not order.

1. Who we are

Presko Direct is operated by Presko Coffee, Presko Ensueño, 2768 Ensueño, Makati City, 1213 Metro Manila. In these terms, we, us and Presko mean that business, and you means the person placing the order.

2. Service area and ordering hours

We serve customers within a 5.5 kilometre radius of our Ensueño Makati kitchen. Addresses outside that radius cannot be served, and orders to them will be declined.

Orders are accepted from 8:00 AM to 9:00 PM, Philippine Standard Time, daily. Orders cannot be placed outside those hours.

We may narrow the service area, change our hours, or suspend ordering entirely at any time, during bad weather, a power interruption, a supply problem, or when we are at capacity.

3. Placing an order

Your order is an offer to buy, not a completed sale. No contract exists until we confirm your order after verifying your payment. We may decline any order, in whole or in part, at our discretion, including where an item is unavailable, where we doubt the payment, where the address is outside our area, or where we have reason to believe the order is fraudulent or abusive.

You are responsible for the accuracy of what you enter: your items, your modifications, your contact details, and your address. We prepare what you ordered.

4. Prices and payment

Prices are in Philippine pesos and include applicable taxes unless stated otherwise at checkout. Prices, menu items, and promotions may change at any time; the prices shown when you place your order are the ones that apply to it.

Payment is by BPI QR code only. You scan the code, pay the exact total, and send us the payment screenshot. An order is confirmed only once we have verified that payment. We do not accept cash on delivery, cards, or payment to any account other than the one shown in our QR code.

If a price is displayed in obvious error, we may cancel the order and refund you in full rather than honour it.

5. Availability and substitution

Menu items are subject to availability. If an item you ordered has run out, we will contact you to offer a substitution or to refund that item. We do not substitute without telling you.

6. Preparation, collection, and risk

Once your payment is verified we prepare your order and notify you when it is ready for collection.

You then book and pay for your own Grab Express rider to collect the order from our kitchen. We ask that you book only Grab Express, so that orders are not double-booked across platforms and so that we can identify your rider on arrival.

Title to and risk in the order pass to you when it is handed to your rider. From that point the order is in the care of a courier you engaged, under your contract with that courier, and any claim about the journey is made to them. Section 2 of our Return and Refund Policy sets this out in full.

If your order is not collected within two hours of our ready for collection notice, it is discarded for food safety reasons and no refund is due.

7. Food safety and allergens

Our food is prepared for immediate consumption. It should be eaten promptly on arrival and not held, reheated, or stored. We are not responsible for food held or handled improperly after collection.

Our kitchen handles common allergens in a shared space and we cannot guarantee any item is free from traces of them. Declare any allergy in your order notes before ordering.

8. Your conduct

You agree not to place fraudulent, abusive, or repeatedly frivolous orders, not to misuse our promotions, not to abuse or threaten our staff, and not to attempt to interfere with our website. We may refuse service, cancel orders, and block accounts where any of this occurs.

9. Our content

Everything on Presko Direct, including our name, logo, menu descriptions, photographs, and page design, belongs to Presko or is used with permission. You may not copy, reproduce, or use it commercially without our written consent.

10. Limitation of liability

To the fullest extent Philippine law allows, our total liability arising from any order is limited to the amount you paid us for that order.

We are not liable for indirect or consequential loss, including lost profit, lost time, missed occasions, or loss arising from a delivery delay or a courier's conduct.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited, including your rights under the Consumer Act of the Philippines.

11. Events beyond our control

We are not liable for failure or delay caused by anything outside our reasonable control, including typhoons, flooding, power or water interruption, internet or platform outages, transport disruption, government action, or a public health order.

12. Changes to these terms

We may amend these terms at any time by posting the revised version. The version published when you place an order governs that order.

13. Governing law

These terms are governed by the laws of the Republic of the Philippines. Any dispute that cannot be settled between us shall be brought exclusively before the proper courts of Makati City, to the exclusion of all other venues.

14. Contact

Presko Coffee, Presko Ensueño, 2768 Ensueño, Makati City, 1213 Metro Manila. Email preskocoffee@gmail.com. Ordering hours are 8:00 AM to 9:00 PM daily.